I'm sorry to express that our working experience at the AA counter in Newark was under stellar – Of the two consumer service reps at the counter assisting passengers checking in, one devoted her time for you to ONLY First Class passengers, and one other female appeared to do as minimal as feasible – as well fast paced stressing about what Anyone else was performing – all apart from what she could possibly be carrying out! As the line grew more time, the less intrigued she turned, and her Perspective was horrific – It took us less time and energy to get on the Airport than it did standing in line to check in! (more than one hour with only 4 men and women before us). By the point we stepped up on the counter – a brand new representative acquired on board – we needed to “calm ourselves down†– it is possible to picture how one other forty or so men and women began to feel at the rear of us! As you regularly try to tell us, you “care†in regards to the passenger, which specific could use some Angle adjustment – or obtain her A different placement!
On January twenty fifth I contacted American Airways, as I looked at our reservations and seen that my Daughter had us traveling all day long, So I named to up grade our tickets to top quality as I didn't wish to journey all day in mentor. I take advantage of lay try to journey first-class as I am positive you can evaluate but I'm looking to preserve my Miles as we are planning a substantial family members/graduation excursion to Hawaii.
I a short while ago took a flight from JFK to St Thomas on a Saturday eight am flight and had essentially the most helpful, successful knonwledgable flight attendant she was good. I'd like to thanks her for earning my journey additional fulfilling.
The woman who was aiding me with a wheel chair experienced no knowledge of the DWF airport alone. When she could not consider me towards the boarding gate she still left me on how.
My loved ones just traveled from Boston MA to Charlotte NC and experienced a horrible encounter boarding the airplane. The two my young children have disabilities and we were being created to board the aircraft past. I am not delighted with how your airline treats young children with disabilities. A plan alter really should be made.
To whom it may concern. I used to be really unhappy with The shopper service that was provided by among the flight attendants. (Flt. no. 408 from DCA to PHX) Very Impolite and UNPROFESSIONAL) Unquestionably not as polite given that the video clips that are proven before the flight leaves. She must have left her Angle at your home since I wasn't the one passenger on this flight that have her wrath. The flight attendants identify is Cher. I was touring in a very significant group on business and will certainly Assume twice about utilizing your Airways. The guide flight attendant was really apologetic on the other hand this should not have took place to start with.
AA shed my baggage in Miami by not obtaining it with me on my flight to Talahassee, Fl and After i lodged a criticism they gave me a file locator to check status. It took 3 days to receive my baggage And that i needed to vacation to Panama Town Aprt to acquire my luggage immediately after Tallahassee Aprt got it and despatched it to Atlanta then to Personal computer by Delta.
my flight 5151 from savannah to charlotte 405pm was delayed for 4 1/two hrs with a flat tire no tire at the savannah airport to repair it so we needed to look forward to the important site following struggle from charlotte to carry the tire to us and afterwards we had to attend once more for another flight to convey the Instrument to mend the tire . we were informed to generate our on reservation For brand spanking new tickets and still once we called in there was no details of a hold off my frustration level is overcome, laura a AA employee tried to help and acquired quite irritation due to the fact she experienced a tough time location me and my family members jointly I was told to possess a seat and she would try afterwards soon after helping other buyer at that time I felt like I did not issue immediately after feeling which i was not important I request two meal ticket so we could try to eat for the reason that if flight was not delayed I would've be dwelling for evening meal at 7pm in Cleveland ohio I have not taken this airline ahead of remember to ensure it is suitable and exchange two spherical excursion ticket
When there was a couple of fifty percent hour to land I noticed the flight attendant who saw us be guided to seat there, Mrs Fatima, she remenbered in the same moment And that i simply call him and he or she repeated that we actually should be there. In this particular moment he mentioned “please, don´t be concerned, I´m not nervous any more, therefore you shouldn´t be nervous any longerâ€.
my grand mother have a flight from Ecuador 2/18/16 (halt in Miami)in path to Ny,when she was waiting to get her luggage what a shock she acquired!!her baggage was damaged and any individual inside of steal some great that was inside,also the zipper was violated(broken)she lost in items that she bring it to my loved ones While using the Price about $350 when she educated what takes place in AA counter in JFK NY they provided to replaced her brand new baggage using an applied and aged one particular that looks like they pick up while in the garbage!!.also they reported that to restore can take about 4 weeks!
This exercise is just not a person American Airways should really carry on to practice as is dehumanizing and down appropriate inconsiderate of paying out clients. This knowledge has totally left a foul flavor in my mouth and it took far from the great holiday vacation I recently experienced .
I had some exceptionally constructive advice to provide them with to avoid this in the future, but was not able to ascertain contact with them.
I’m writing to specific how discontent I am While using the way American handled flights on April 29, 2016. My flight 3848 about to Memphis, TN from DCA was cancelled right after staying delayed four six hrs. I was traveling to some rehearsal meal and a marriage the next working day And that i skipped the two activities. The following day I had to fly to charlotte after which to Memphis also to top rated it off bag didn’t occur over the flight with me And that i don’t know why.
Once we completed undergoing Immigration and Customs and baggage and we had Good trouble getting the A single AA Purchaser Service one that was exceptionally tough to handle with regard to the preparations for that night and following morning. We figured out that there were no resort rooms accessible. At eleven.45 pm he eventually gave us a voucher for your 9AM flight the next morning as well as a $twelve voucher for foods.